Enrolment Dashboard > Enrolment Profile Tile > Cancel Icon

By clicking on the Cancel Enrolment icon, a popup will appear on your screen. The popup displays a list of Cancellation checks that the system runs before the cancellation. If all the checks display green ticks, it indicates that you can proceed with the cancellation. However, if one or more checks show a red cross, you will need to resolve the indicated issues before moving forward.

Once all the checks show green ticks, you’re ready to proceed with the cancellation. Simply enter the Cancellation Date, select a reason for cancellation from the dropdown menu, and add any relevant notes if needed.

IMPORTANT: There are some checks you can fix before cancelling if those results in a fail. For example, Enrolment flagged as started or Enrolment flagged as finished. One can easily unstart or unfinish the enrolment from Enrolment Dashboard and then you can cancel the enrolment. By cancelling enrolment, the system will also cancel all the invoices which do not have any transactions related to them. The compliance tile will be hidden after cancelling an enrolment. Also, you will not see any action button on any of the tiles.